Senior Operations Supervisor

Job Responsibilities: 

• Provide operational support services for lost reporting and refund/ replacement processing and resolve production issues with proper recommendations. 
• Supervise the team, assign work tasks and take corrective actions to resolve productivity issues to ensure customer requests are completed on time and meet the KPIs and SLAs. Escalate issues to manager timely if it cannot be resolved.
• Handle internal and external customer enquiries in a timely manner.
• Work with other team / section / MTR TCU supervisors to look for problem resolution 
• Provide training, guidance and mentorship to new joined team members.
• Review process flows and prepare effective production and control plans in lost reporting and refund processing to ensure they comply with regulatory and audit requirements
• Review user requirements, prepare testing cases and support system enhancement implementation.
• Review daily control reports to ensure that all exception cases are handled promptly and escalate to manager if any irregularity is spotted.
• Compile monthly MIS reports to manager for review.

Requirements:

• Degree holder in Business Administration, or relevant disciplines with at least 5 years of working experience with at least 2 years in supervisory level 
• Experience gained in the production management and knowledge of system enhancement requirement analysis and testing cases preparation is preferred. Relevant Financial Institution or SVF experience is preferred
• Good numerical sense and able to work under pressure
• Strong leadership skill to lead the team to achieve KPI 
• Good customer service awareness and strong interpersonal skills
• Possess logical and good analytical skills
• Good command of spoken and written English and Chinese
• Proficiency in Microsoft Word and Excel
• Fast and accurate typing skill in both English and Chinese (35 wpm)
• Candidates with less experience will be considered as Operations Supervisor

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by e-mail: [via CTgoodjobs 立即申請 ]

Visit our web site: http://www.octopus.com.hk

Personal data collected will be used for recruitment purpose only.If you are not contacted within six weeks, you may consider your application unsuccessful.Our Company will retain your application for a maximum of one year.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal / external relativities.