Centre Officer - Branch Distribution & Services

Responsibilities

• Assist Centre Operations Services Manager to implement business strategies in driving corporate and personal deposit & business growth of the business centre
• Assist Centre Operations Services Manager in handling customer’s complaints
• Provide excellent service in handling customer issues and enquiries in a timely, problem-free and responsive manner
• Review, process and approve all corporate and personal account opening on a timely basis
• Perform the Customer Due Diligence during the account opening process and ensure compliance on the on-going requirements of “Know Your Customer”
• Comply with all applicable policies, rules, guidelines and regulations prescribed by regulators as well as by the Bank, and ensure all branch staff strictly comply with the same
• Provide coaching to new joined Business Development Team from operation perspective
   

Requirements

• Level 2/Attained/Grade E or above of 5 subjects in HKCEE/HKDSE including Chinese, English and Mathematics;
• Pass the Insurance Intermediaries Qualifying Exam (Paper 1, 2, 3 or equivalent)
• Minimum of 3 years’ experience in banking sector which at least 2 years working experience as teller / clerk at branch;
• Sound knowledge in branch operations, products and services;
• Relevant HKIB qualification is an advantage
• HKIB Certified Bankers preferred
• Good understanding of relevant branch policies, procedures, practices, rules and compliance requirements;
• Good command of both spoken and written English and Chinese