Reception and Guest Relations Manager - 2 days off per week

We are now recruiting for our Hong Kong team, if you are enthusiastic, self-motivated, professional, eager to explore and grow in the F&B industry, we strongly welcome you to join our team to start this fantastic journey with LPM in Hong Kong.

Job Description

• Lead the reception team to provide effective and satisfying services to the guests.
• Supervising daily greeting and reservations work of the team.
• Evaluating levels of Guest satisfaction and monitoring trends, with a focus on continuous improvement.
• Greets and establishes rapport with all regular guests and provides the necessary introductions to the team.
• Develop and maintain in coordination with the reception team a guest database, ensuring all guest details and preferences are up to date, increase customer engagement and loyalty to the brand.
• Responses to guest comments and complaints and takes necessary action to achieve the highest level of guest satisfaction.
• Contribute to major ongoing marketing projects and bring innovative ideas to the table.
• Work closely with our PR agency and media, both local and international.
• Monitor and evaluate the company’s social media presence and keep that up to date.

Requirements

• Outgoing personality with excellent interpersonal and communication skills.
• Good problem solving and crisis management skills. Flexibility in dealing with onsite or guest’s last-minute demands and when instilling a “Can-do” attitude.
• Adaptable to changing needs and demands, and able to work in a fast-paced environment.
• A strong team leader, able to build successful relationships with the staff, management team and the supporting teams.
• A minimum of 2 to 3 years relevant experience.
• Degree/Diploma holder in Hospitality Management.
• French speaker is preferred.
• Proficient computer skill & knowledge in POS and SevenRooms is preferred.

We offer an attractive remuneration package:

• staff discounts
• competitive salary & tips
• comprehensive medical plan
• meal on duty
• annual salary review
• global cross training
• excellent career path