Senior Customer Service Officer / Customer Service Officer

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Officer / Customer Service Officer with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Degree/diploma holder
• Around 5 years' relevant work experience, preferably in Individual Insurance operations and services in Life Insurance Industry
• 2 years supervisory experience is desirable
• Responsible and attentive to details
• Good customer focus and follow-up skills
• Mature, independent, outgoing and able to work under pressure
• Excellent communication and presentation skills
• Strong PC and word processing skills (both English and Chinese)
• Excellent command of spoken and written English and Chinese, Putonghua is preferable

On the job you will:

• Deliver administrative support and customer service to Individual Insurance client
• Complete record updating in line with qualified standard within service time frames
• Handle escalated cases from offshore team and make follow-up with various distribution channels and customers on incomplete cases
• Liaise, coordinate and manage clients’ special request with various departments.
• Provide training to offshore team on new procedures and any change requirements

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.

Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html