Officer to Assistant Manager (IT User / Helpdesk Support) - Agency Contractor

Responsibilities

• Provide day-to-day first line end-user support
• Participate in helpdesk projects and implementation work
• Responsible for keep tracking IT assets with proper inventory control on record keeping, maintenance and related documentation
• Coordinate with PC and mobile device vendor / partner to deliver quality IT service
• Analyze and review existing system work flows and procedures
• Review and document the helpdesk operation manual and user guides
• Ad-hoc duties and projects assigned by supervisors

Requirements

• Degree holder in Information Technology/Computer Science/Information Systems or a related discipline
• 2-5 years’ relevant working experience in banking & finance industry, knowledge in PC, network, server support and OA applications are required
• Able to work under pressure, self-motivated and flexible to meet changing work situations
• Strong communication and interpersonal skills
• Good command of both written and spoken English and Chinese (Cantonese and Mandarin)
• Experience on project management will be advantage