Guest Service Agent / Senior Guest Service Agent

Responsibilities:

• Provide check-in/check-out service in a professional manner
• Answer general enquiries and respond to complaints proactively
• Support daily front office operation and other ad hoc duties as assigned

Requirement:

• Diploma or above in Hospitality Management or related disciplines
• Service-orientated with sound knowledge in Front Office Operation
• Knowledge of using Opera Cloud would be an advantage
• Self-motivated, independent, strong interpersonal and communications skills
• Good command of both English and Chinese (including Cantonese and Putonghua)
• Fresh university graduates are welcome
• Candidate with more experience can apply for Senior Guest Services Agent