Senior Guest Service Agent (Overnight)

Responsibilities:

• Provide check-in/check-out service in a professional manner
• Answer general enquiries and respond to complaints proactively
• Support daily front office operation and other ad hoc duties as assigned

Requirement:

• Diploma or above in Hospitality Management or related disciplines
• Minimun 2 years front office operation experience
• Able to work independently
• Service-orientated with sound knowledge in Front Office Operation
• Knowledge of using Opera Cloud would be an advantage
• Self-motivated, independent, strong interpersonal and communications skills
• Good command of both English and Chinese (including Cantonese and Putonghua)