Assistant Digital Platform Manager - Public Website and Mobile

Digital Banking

Recognised in the industry with the 'Best Mobile Banking Service Award' in The Asian Banker Hong Kong Awards 2022 and the 'Outstanding Digital Banking Service' in the Capital Outstanding eCommerce Awards 2021/22, Hang Seng Bank's acclaimed mobile app and creative digital capabilities continue to innovate and provide trusted banking, investment and wealth management services, taking care of individual's financial needs anytime, anywhere. 

Join our Digital Banking Team and be part of the accelerating WPB transformation within today's digital financial services ecosystem. Together, we champion innovative, seamless, convenient and best-in-class personalised user experience for over half of Hong Kong's adult population. 

We are currently seeking high caliber professionals to join our team as Assistant Digital Platform Manager – Pubic Website and Mobile.

Principle Responsibilities

• Lead / coordinate the implementation of key digital initiatives including digital product / servicing / platform projects
• Drive and manage the planning and execution of strategic digital projects
• Ensure the delivery of excellent digital customer experience through website and mobile as a result to deliver ambitious growth in digital traffic and usage
• Work closely with a wide range of stakeholders including business users, UXUI design, IT, legal, compliance and external vendors to construct and deliver quality services in digital channels
• Monitor latest market movement, interpret digital journey and engagement effectiveness, and identify learning, insights and actions
• Keep abreast of latest regulatory changes and requirements for executing enhancement and compliance

Requirements

• University degree in Business Administration, Finance, Technology or a related discipline
• Minimum of two years’ experience in digital project / product / platform management and implementation, preferably with exposure to banking or financial sector
• Energetic and excited about web and mobile technologies and bring digital ideas to real life
• Tech savvy and with experience in agile working model is preferable
• Strong business acumen and analytical ability, with self-initiation and drive to achieve excellence
• Be open-minded and self-motivated with good communication, interpersonal, problem-solving skills and strong sense of responsibility
• Good presentation and project management skills
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery