Business Analyst (E-banking)

Responsibilities

• Handle enquiry from branches/ departments and co-work with them to deliver sales opportunities
• Provide prompt business support to customers of Commercial Internet Banking/ Commercial Mobile Banking through relevant systems and applications
• Solve complaints from customers
• Reflect customer feedback and suggest service improvements in terms of products, systems and daily workflow
• Conduct UAT in Commercial Internet Banking/ Commercial Mobile Banking if necessary

Requirements

• Post- secondary education or above
• Minimum 3 years’ experience in customer service, preferably in banking industry
• Independent, customer oriented, patient, eager to learn and committed to deliver good quality services
• Familiar with corporate e-banking practice and products
• Good presentation and communication skills
• Good command of spoken and written English and Chinese (good command of Putonghua is an advantage)