Associate Director, Digital Payment and Wallets

JOB SUMMARY

This position covers the digital payment services for the Wealth and Retail Banking Hong Kong. You will be responsible for the launch of the new payment features on our digital platforms, handle the exceptional cases, and ensure the smooth running of the platform.

RESPONSIBILITIES

• Maintain the retail digital payment experiences and platforms.
• Through the customer feedback, identify the customer pain points, and work out the solution with the related stakeholders. Work closely with the Group development team to ensure the requirement and functional design are translated and executed accurately.
• Manage the day-to-day issues and defects, work with the related teams on the resolution and prioritization.
• Continuously review the risk and control measures to ensure the e2e payment process is robust enough to protect the Bank and the customers.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Database Marketing team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key Stakeholders

• Hong Kong Wealth & Retail Banking Teams
• Country Retail Analytics Team
• Group and Country Digital Team

Other Responsibilities

• Embed Here for good and Group’s brand and values in HK Retail Analytics]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Qualification

• At least 5 years of work experience, within which with at least 2 years of experience in retail digital payment/e-wallets, digital payment management, product owners of any e-wallets or retail payment services
• Knowledgeable in the local payment infrastructure e.g FPS, SWIFT, RTGS, and EPSCO
• Proactive, can-do spirit, and able to make things happen
• True team player, articulative, outstanding verbal and written communication
• Start-up mindset while also comfortable to work in sizable organizations

Role Specific Technical Competencies

• Understanding Customer Needs
• Addressing Customer Needs
• Big Data Management
• Big Data Management and Analytics
• Business Data Analysis
• Data Gathering and Reporting