Style Advisor / Senior Style Advisor

Lane Crawford is globally renowned for our curated edits, housed in beautifully designed stores, showcasing our unique take on luxury that draws from over 170 years of success. As a Style Advisor your role is to be the main point of contact and source of inspiration for our customer, a master storyteller, introducing them to new brands, key pieces, hot picks and “Only at Lane Crawford” global exclusives. 

The Role

• Inspire our customers by being their passionate fashion and lifestyle expert, dedicated to delivering an exceptional end to end styling experience.
• Act as Lane Crawford Ambassador, using your clienteling skills to provide a personalised customer experience and build strong long term relationships.
• Proactively engage with customers to identify their unique needs, using your knowledge in styling and selling to provide them with personalised, cross business unit solutions. 
• Actively manage your portfolio of customers and continue to grow your customer base and generate referrals.
• Manage your sales and customer database to meet/exceed your individual and team sales targets and KPI’s.
• Proactively capture and provide feedback on products and / or services received from the customers. 

The Ideal Candidate

• Has a love of fashion 
• Warm, welcoming personality with strong communication skills.
• Always puts the customer first, being attentive and empathetic to their needs.
• Deliver on KPI’s and support the store to achieve its targets.
• Curiosity to learn, develop and build upon existing styling skills and knowledge supported by our Lane Crawford Academy.
• Team player with a collaborative and flexible working style.

Benefits 

At Lane Crawford we offer a range of attractive benefits that reflect the importance we place on the well-being of our people. For your personal development there is access to a variety of curated training programmes with Lane Crawford Academy and career development through training and education sponsorship. For your work life balance we offer leave benefits, including birthday, anniversary, exam and extended maternity/paternity. For your life at Lane Crawford you will have access to staff sales as well as the opportunity to participate in workout and wellbeing sessions with our in house team of experts. 

Personal data provided will be used for recruitment purposes only.  By applying for this position, you consent to the collection, use and disclosure of your personal data to Lane Crawford Joyce Group.  Your personal data will be processed in accordance with our Privacy Policy, available here.