Assistant Manager / Manager – Call Centre, Personal Financial Business Department

Responsibilities

• Handle customers' transaction instructions, enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
• Deliver quality services to customers through inbound and outbound calls
• Provide after-sale services to diverse customer types
• Address customer feedback / complaints professionally
• Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements

• Bachelor degree or equivalent experience
• IIQE and HKSI holder will be an advantage
• At least 2 years of customer service experience in banking / financial institutions
• Independent, self-motivated, customer-centric, able to work under pressure
• Good command of English and Chinese including Mandarin
• Proficient in MS Office and Chinese inputs
• On-shift duty may be required
• Applicants with more experience will be considered as Manager