Lounge Ambassador

Cathay Pacific Airways Ltd

Reports to: Supervisor

In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. Lounge Ambassadors play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.

 

Key Responsibilities

 

  • Engage & deliver excellent customer service for customers with warmth and professionalism, responsibilities include and are not limited to:
    • Guest relations: Greet customers warmly upon arrival & address inquiries & complaints in a professional and timely manner
    • Lounge operations: Ensure lounge cleanliness & acknowledge orders, conduct quality control/audit activities
    • Concierge services: Assist customers with travel-related inquiries & offer personalized suggestions according to preferences
    • Communication & collaboration: Work with other departments, attend regular training sessions to enhance product knowledge

 

Requirements

  • F.5 or Diploma in Hospitality / F&B or related disciplines is an advantage
  • Relevant working experience in catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
  • Work experience at lounge / airport is desirable
  • Standard of spoken/ written English and Cantonese. Mandarin is an advantage
  • Customer oriented, energetic with helpful and outgoing personality
  • Keen to develop a career in Food & Beverage industry
  • Demonstrate a positive attitude, attention to detail, great team work, ability to work well under pressure
  • Flexible and adaptable to work in different working hours, able to work overtime in case of flights delay

 

Benefits

  • Being part of a world-class service brand to be proud of
  • World-class training and structured career progression path
  • A safe and collaborative working environment which embraces a diverse and inclusive culture
  • Extensive medical coverage & insurance scheme for you and your dependents
  • Flexible retirement scheme
  • Discounted travel across many airlines for you and your family

Join before 31 December 2024 to get a New Joiner incentive of HK$12,000*

*Terms and Conditions Apply.

更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 香港國際機場
僱用形式
  • 全職
聯絡人
  • People Team
教育程度
  • 碩士
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
  • 中五至中七或DSE
工作簽證 只接受有工作簽證之人士
待遇
  • 五天工作週
  • 牙科計劃
  • 彈性工時
  • 保險計劃
  • 醫療計劃

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