Senior Guest Services Officer

Roles and Responsibilities:

• Responsible for various front office duties, including greeting guests and processing check-ins and check-outs in a courteous and efficient manner;
• Provide guests with exceptional service and engage them in delightful conversations;
• Achieve a high level of guest satisfaction by anticipating guests’ needs and providing prompt responses;
• Ensure effective cross-departmental communication to achieve operational effectiveness; and
• Perform any ad hoc assignments as required.

Requirements:

• Preferably with relevant experience in hotel / service industry. Fresh graduates will also be considered;
• Passionate about connecting with people and creating new guest experiences;
• Pleasant, customer-oriented with excellent interpersonal skills;
• Good communication skills and high level of proficiency in both English and Chinese.