Officer, Fraud Monitoring (Credit Card)

Responsibilities

• Conduct 7 x 24 credit card transaction monitoring; shift duty required.
• Handle lost/stolen card reported by customer
• Instantly monitor suspicious transaction alerts generated from real time monitoring systems and follow up on suspected and confirmed credit card fraud cases.
• Execute fraud prevention measures including but not limited to transaction confirmation and account suspension.
• Identify suspicious fraud trends on cyber security and major system attack in accordance with latest instructions.
• Conduct fraud data and report analysis.
• Assist in user acceptance tests and ensure the reliability of the related systems
• Perform other tasks assigned by the management

Requirements:

• Secondary level or above
• Proficient in Microsoft software (Word, Excel, PowerPoint) and Chinese word processing
• Customer-oriented with excellent interpersonal, communications and presentation skills
• Good command of both spoken and written English and Chinese
• Shift duty required