Customer Service Officer, Credit Card Centre (Allowance+Incentive+Bonus)

Responsibilities

• Handle customer inquiries, request and complaints
• Handle customer requests on dispute transaction, re-issue of statement, sales slip or other information retrieval
• Maintain and update customer information upon request
• Assist Marketing department in telemarketing of credit card product

Requirements

• Form 5 / DSE graduate or above
• 2-3 years’ relevant working experience in consumer finance / retail banking industry, preferable in credit card products
• Shift duty is required
• Dynamic, strong analytical skill, good interpersonal and communication skills
• Fluent in spoken and written English and Chinese
• Proficient in MS Office applications including Excel, PowerPoint and Chinese / English word processing