Manulife Contact Centre Representative

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manulife Customer Contact Center Representative with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and
• enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
•  You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• HKDSE/HKCEE/ diploma qualification will be required
• Excellent telephone manner with good interpersonal skills
• Mature and pleasant personality
• Self-motivated and able to work independently
• Excellent service attitude and able to follow through on commitments to customers
• Adherence to quality standards
• Proficient in PC Skills, including Word, Excel, and Chinese, English Word Processing
• Good communication skills in English and Chinese, both written and spoken

On the job you will:

• Handle customers' enquiries through phone call and email in professional manner
• Resolve requests within standard response times and obtain necessary information to support resolution of problems raised by customers, including scalation to management
• Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
• Keep accurate records of request and resolution and ensure assigned jobs are completed within the standard service time with good quality
• Support ad-hoc tasks to achieve desired results of business needs

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.