Customer Service Officer

At NTK, education comes first. We believe that academic success and quality academic planning goes hand in hand. Over the years, our customer service team has helped countless students achieve admissions to elite schools around the world.

If you are interested in advancing your skills and growing beyond your area of expertise in a multi-cultural and team-oriented environment, we welcome you to join us!

Job Responsibilities

• Build and maintain strong relationship with existing clients
• Answer enquiries from parents, students and referring agencies professionally
• Understand clients’ needs and provide suitable solutions
• Provide after-sale services to enhance customer satisfaction
• Introduce and follow up education programs that base on students’ needs and ability to enhance continuous service
• Assist  in ad hoc projects

Essential Qualities

• Higher diploma or above in any discipline
• Good command of spoken and written English, Cantonese and Mandarin 
• Possess problem-solving skills and good listening skills to tailor the best solution according to clients' needs
• Able to prioritize and handle multiple tasks simultaneously
• A good team player and good interpersonal skills 
• Candidate with more experience will be considered as Senior Customer Service Officer
• Immediate availability or short notice is highly preferred

What We Offer

• 5-day work week in a vibrant and multicultural work environment
• Unique opportunity to work under an expanding brand with more than 25 years of legacy
• Comprehensive training and professional development program
• Career advancement opportunities in a market leading organisation
• Medical benefits (in-patient and dental) and monthly wellness sponsorship for leisure activities
• Competitive remuneration package, monthly allowance and incentive scheme