Assistant Manager, Customer Service

Responsibilities

• Handle customer enquiries, from incoming call, outbound call and email, on various banking products and banking services 

  Handle requests from customer including but not limited to banking products, ATM, ebanking application etc.

  Perform account maintenance service after successful customer’s authentication over phone.

  Provide adm

  inistrative support to the team as assigned

Requirements

• ​Form 5 or above with full cert in HKCEE / DSE
• 1 year of experience in banking industry is preferred
• Good knowledge in PC application like MS Office
• Proficiency in Cantonese, Mandarin and English
• Detail-minded and customer service-oriented
• Good communication skill and telephone manner
• Able to work under pressure
• Fresh graduates will also be considered