POSITION OVERVIEW
- Responsible to deliver highest level of guest experience from lead generation and conversion, to handling their requirements to post-event follow-up
- Reach and exceed yearly budget as well as upsell target assigned
- Develop deep understanding and knowledge of key segment targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction
- Keep abreast of market condition and competitors' activities to formulate business strategy
- To implement of various tactical/seasonal packages to ensure to achieve high conversion ratio and to maximize upselling opportunities
- Promote to clients and to solicit business, handle contract negotiation for any business from wedding and social segments
- Achieve individual, team revenue goal and KPOs as determined at the beginning of each year
REQUIRED SKILLS
- Sophisticated interpersonal skills, negotiation skills and leadership skills
- Knowledge in Delphi and Opera systems is an advantage
- Demonstrated success in nurturing accounts through lengthy sales cycles
- Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable
- Demonstrate clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
- Ability to work under pressure and might require to work over weekends or public holidays
#003b49">Achieve individual, team revenue goal and KPOs as determined at the beginning of each year
REQUIRED SKILLS
- Sophisticated interpersonal skills, negotiation skills and leadership skills
- Knowledge in Delphi and Opera systems is an advantage
- Demonstrated success in nurturing accounts through lengthy sales cycles
- Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable
- Demonstrate clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
- Ability to work under pressure and might require to work over weekends or public holidays