Manager, Digital Products & Services

Reporting to Senior Manager, Digital Products & Services, you will be part of the team to build the best-in-class digital banking services that go over and above what customers expect.

What’s Expected of you:

• Execute business strategies for digital banking channels, which include internet banking, mobile banking, and other digital related channels
• Deliver new digital products/services and enhancements to existing products/services to improve the online banking / mobile banking customer journey
• Explore and drive implementation of new digital banking solutions and initiatives for the both personal and SME customers
• Involve in project life cycle for digital projects including user requirements preparation, review of User Acceptance test cases and results, preparing customer communication, promotions and internal training, etc
• Initiate marketing campaign for driving the digital KPI provided with clear function / product understanding
• Work with teammates on digital initiatives to increase the competitiveness of the platforms
• Work with IT and other stakeholders to explore new solutions to increase the efficiency of the digital communication channels
• Handle production issues with organized suggestion of the responsible areas in a timely manner
• Ensure internet activities comply and fulfill regulatory requirements and protect the best interest of customers
• Monitor the usage of digital services and stay updated with the market trend
• Prepare competitors' benchmarking and analysis

Job Requirements

• Degree or above with major in Business Administration, Marketing, e-Commerce, Information Technology or related disciplines
• At least 4 years relevant experience in banking industry with proven track records in digital banking service development, include e-Banking and mobile banking channels.
• Good problem solving skills with ability to think out of the box
• Self-motivated with strong analytical and planning skills
• Detail-oriented & able to work under pressure to meet tight schedule
• Good communication skills and attention to detail
• Good command of written and spoken English and Chinese

Suitable candidate with less experience may considered as Assistant Manager日