Associate Director, Client Onboarding team

Job Summary

Strategy

• Efficient and effective process design  : Continue to design standardised  processes at country and within COE/ GBA while optimising for cost and resourcing.

Business

• Improve client experience and reinvent the future : Collaborate with business teams/ control partners supported with robust technology solutions to achieve overall AO TAT of <10 days & ETB TAT <2 days for 80% of applications across centres. 

Processes

• Drive a data driven operations 
• Develop metrics and build data analytics to track digital origination, STP rate, TAT and productivity of different operations processes
• Build capabilities to track cost-to-onboard of different products to facilitate optimal business decision & resources allocation
• Build an operation dashboard with key KPIs covering productivity & capacity to monitor key performance and facilitate early issue identification 
• Achieve the OKRs set for different CJs

People & Talent

• Continue to develop leadership and talents and build succession plan in different levels
• Continue to drive well-being agenda in Group CDD team
• Drive a client-focused culture and build a mindset of end-to-end accountability & ownership for the people leader
• Drive awareness of the sustainability in the team and embed this strategic initiatives as part of our daily operations. 
• Upskill staff and develop clear successors to up to 2 downs
• Improved people engagement – measured by improved scores on My Voice Survey

Skills and Experience

• Proactive Risk Management and Governance: Continuously improve Private Banking onboarding quality and increase self-identification of issues to create a culture of proactive risk management 
• Maintain oversight over outsourced processes covering COE and third party solution providers. 
• Audit results of >80% Acceptable CE and >90% Established MCA
• No elevated residual risks for onboarding journey 

Governance

• Maintain High quality of the deliverables 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the HK CAR (onboarding team)  to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 

Key stakeholders

• CDD Group 
• CFCC HK and CFCC Poland 
• FCC HK and FCC Group 
• Business 
• BRM 
• BPM 

Qualifications

• Certified Fraud Examiner of the Association of Certified Fraud Examiners (CFE US) or
• AAMLP, HKIB / CAMLP, HKIB or
• CAMS