Manager, Governance and Control

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Support Governance Control team of Partnership Distribution to manage the operation and sustain long term business quality

Are you seeking to make a substantial difference in a company dedicated to creating a healthier, more sustainable future? At AIA, we are embarking on an ambitious journey to improve people's lives and the communities we reside in. As an Assistant Manager, Governance and Control, you will play a vital role in furthering this mission within our sales team in Hong Kong. This is a special opportunity to apply your established skills and work together with a top-tier organization to achieve outstanding outcomes.

Roles and Responsibilities:

• Design and manage the execution of a flawless business quality framework for different distribution channels and models.
• Support the manager in designing and successfully implementing effective controls in identified risk areas of partnership distribution channels, including but not limited to:
  • Selection and appointment of intermediaries
  • On-going appraisal of intermediaries
  • Sales & marketing and communication controls
  • Compensation controls
  • Sales process and business quality management
  • Customer complaint and conduct management
• Collaborate with business partners and other internal collaborators to implement highly effective controls in identified risk areas.
• Prepare and perform regular risk and control assessments for the department, driving actions to address areas with increased risks.
• Investigate and report compliance incidents to the Direct Manager/Department.
• Coordinate and provide assistance for departmental reviews by Compliance, Internal Audit, and regulators.
• Provide all necessary support to enhance the awareness and knowledge of risk management, controls, and governance for department staff.
• Engage in governance-related initiatives to sustain long-term business quality.
• Support the manager on ad hoc projects and assignments.

Job Requirements:

• University/College graduate with 6 years of relevant working experience in the financial services industry.
• Driven, proactive, and highly independent.
• Strong ownership and accountability for results.
• Exceptional presentation, communication, and problem-solving skills.
• Good written and spoken English and Cantonese.
• Holder of IIQE certification is required.

Join us in making a positive impact on people's lives by ensuring our operations are of the highest quality. Your expertise and dedication will help us continue our mission of helping more people live Healthier, Longer, Better Lives.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.