Manager, Product Process (Branch Operations Compliance)

Responsibilities:

• Establish the operational framework and guidelines on banking products related policies for the efficient functioning and collaboration between each business line, Compliance, Risk Management and other relevant stakeholders.
• Initiate and take lead on system projects related to branch sales process and/or operation flow including user requirement preparation, UAT planning/execution and rollout preparation.
• Assist to oversee branch procedures and/or manuals functions, including the writing, updating, distribution, and re-engineering of all documentation.
• Act as branch contact for the sales process of banking products, provide support to branch sales or operation staff to resolve all their issues.
• Develop and review new branch related forms and documents for the selling of banking products.
• Arrange staff meetings on issues related to compliance, operations, policy changes, etc. where necessary.
• Provide guidance and training to ensure that new products and procedures are communicated to staff in a timely manner.
• Monitor and follow up with branches to resolve or clear all outstanding items raised by Audit, Compliance, Quality Assurance team and other relevant stakeholders.

Requirements:

• Degree in any discipline, preferably in banking and finance
• Minimum 5 years of experience in banking with exposure to branch operation, especially on investment & insurance sales process
• Experience of project management and system development is an advantage
• Familiar with regulatory requirements and industry standards on regulated activities
• Strong attentiveness to detail, compliance and control orientation
• Self-motivated, with strong communication and interpersonal skills
• Good command of spoken and written English and Chinese

(Potential Candidate with less experience may be considered as Assistant Manager)