Assistant Manager, Card Operations (Security Team)

Responsibilities:

• Assist supervisor to direct Authorization & Security Section to execute the fraud management cycle consisting of Detection, Investigation, Prevention, Recovery and Deterrence to achieve fraud loss reduction
• Monitor AML reports to ensure the compliance of regulatory requirements
• Execute chargeback to ensure the chargeback eligibility dispute charges are timely executed and to avoid technical errors, so as to maximize fraud recovery
• Liaise & collaborate with external parties (e.g. police, card organizations, other member banks, etc.) to implement anti-fraud initiatives
• Participate in UAT for system enhancement related to initiatives and/or Card Associations release & mandate
• Manage and drive team members to achieve targets of the unit

Requirements:

• Degree holder with banking / credit card experience with sufficient practical experience
• Minimum 5 years of relevant experience in banking or credit card industry with supervisory role
• Possess comprehensive knowledge of credit card products and services
• Possess comprehensive knowledge of related Codes of regulatory bodies, for instance, Code of Banking Practice, HKMA Supervisory Policy manual (SPM), AML/CTF guidelines, PDPO, etc.
• Possess comprehensive knowledge of Rules and Regulations of Card Associations, e.g. Visa, MasterCard and UnionPay etc
• Possess knowledge of key policies and procedures as well as products and services provided by the Bank
• Be high sense of customer services and risk awareness
• Proficient in spoken Cantonese and English
• Able to communicate effectively in written Chinese and English
• Good interpersonal skills to work effectively with team members and peers and communicate effectively with other department personnel in execution of tasks
• Able to solve problems independently

(Candidate with less experience will be considered as Officer, Card Operations)