Assistant Call Centre Manager

Responsibilities:

• Handle general administration and enhance smooth operation of Call Centre Services
• Responsible for controlling the usage of all telephone room supplies and equipment at all times
• Ensure compliance with legislated health & safety requirements within the workplace
• Familiar and ensure all Call Centre employees are well-trained and follow appropriate emergency procedures, in case of evacuation, responsible for safety of employee at assembly point
• Ensure all Call Centre employees are in proper uniform and comply with the hotel’s grooming standards
• Maintain connection with telecommunication companies for the latest communication equipment information
• Liaise with contractor on repairs and maintenance of equipment, oversees their work and ensure those job tasks are carried out efficiently and effectively
• Perform any ad hoc duties as assigned by the superiors

Requirements:

• Bachelor Degree/Higher Diploma/Associate Degree graduate, preferably in hospitality management
• Minimum 5 years of working experience in Call Centre Department of sizable hotels or related working experiences in customer service, which should include experience in line supervision
• Excellent command in English, Cantonese, Putonghua and any other languages would be an asset

Benefits:

• 5-Day Work Week
• Birthday Leave
• Group Medical Insurance
• Free Duty Meal
• Yearly Discretionary Bonus
• Good Career Progression and Development