Assistant Front Office Manager

Job Responsibilities:

• Oversee daily operations of Front Office, ensure prompt and appropriate responses to guests, and to meet as well as exceed guests’ expectations
• Provide assistance and coaching, and monitor and review performance of members of the Team
• Maximize room revenue and occupancy by reviewing daily situation and pushing up upsell programme
• Coordinate and ensure exceptionally friendly and professional reception, registration and account settlement for guests
• Resolve guests’ complaints and concerns by conducting thorough research and deploying effective solutions in a timely, professional manner
• Assist in the development and management of repeated guests and VIP service programs
• Perform other ad hoc job duties as assigned by the supervisors

Requirements:

• Degree/Diploma holder in Hospitality Management or related disciplines
• Minimum 8 years’ working experience in hotel’s Front Office of which at least 5 years in supervisory level
• Mature and independent with good leadership, customer-oriented and interpersonal skills
• Strong problem solving and crisis management skills
• Excellent command of written and spoken Cantonese, English and Mandarin