Reservations Officer

Hopewell Hotel (Wanchai) Management Limited

Responsibilities:

  • Fully knowledgeable about all hotel products, like guest rooms, rates and promotions, hotel facilities and programs. Assist on managing room availability, rate or booking integration issues to maximize hotel occupancy and average daily rate
  • Manage telephone, email and fax enquiries in a prompt, courteous and professional customer service at all times, ensuring accuracy and attention to detail in accordance with company standards without delay
  • Effectively communicate with guests and amongst various departments, notably Sales, Front Office, Concierge, Guest Relations and F&B, to ensure all guest requests and needs are fulfilled in a timely and effective manner
  • Perform any ad hoc duties as assigned by the superiors

Requirements:

  • Fresh graduates are welcomed
  • Excellent telephone and email manner
  • Strong communication, listening and interpersonal skills

Benefits:

  • 5-Day Work Week
  • Birthday Leave
  • Group Medical Insurance
  • Free Duty Meal
  • Yearly Discretionary Bonus
  • Employee Assistance Program
  • Good Career Progression and Development
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 灣仔
僱用形式
  • 全職
待遇
  • 五天工作週
  • 生日假
  • 彈性花紅
  • 員工免費膳食
  • 醫療計劃

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