(Assistant) Manager, Claims

Manulife (International) Limited

我們是一家業界領先的金融服務供應商,致力於幫助全球客戶及同事實現「輕鬆智選,精彩人生」。從環境計劃到社群投資,我們所有的業務活動都以價值觀為本。只有助力員工實現成長,組織才會取得矚目成就,因為只有當員工身心健康、受到尊重、獲得鍛煉與考驗時,員工和組織才能相互成就、實現共贏。 立即瞭解您如何攜手製勝團隊發展您的職涯、發揮影響力並推動真正的變革。

Working Arrangement

The opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering (Assistant) Manager, Claims with the resources to solve critical problems for the future of our business, which is why we need you.


  • Adjudicate major and minor claims and deliver efficient and quality of work
  • Handle complaint and appeal cases for smooth resolution
  • Identify improvement areas and manage various initiatives to enhance customers’ experience
  • Support and strengthen claims training to customer-facing associates in handling claims enquiries
  • Review and update claims guidelines and manuals
  • Perform ad hoc assignments or projects

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • Degree holder
  • At least 5 years relevant claims working experience
  • Have practical experience in team management / management role
  • Experience in complaint handling will be an advantage
  • Good interpersonal and communication skills
  • Strong conflict resolution and problem-solving skills
  • Able to work independently under tight schedule
  • Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processing
  • Good command of English and Chinese, both spoken and written

What can we offer you?

A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.

Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.  
薪酬 薪金面議
  • 銀行 ‧ 金融服務 - 顧客服務 · 關係管理
  • 全職
  • 學士


Change Delivery Manager (e-Banking/ Mobile Banking project management)

Dah Sing Financial Group

Customer Services Officer (Part-time)

Bank of China (Hong Kong) Limited

VIP Banking Associate (VIP Services focus)

Dah Sing Financial Group

Audit Manager / Senior Audit Manager (IT Audit)

Bank of China (Hong Kong) Limited

Counter Services Officer (Part Time for experienced Teller, retired also welcome)

Dah Sing Financial Group

Assistant Manager, Operations Support (Part-time)

Dah Sing Financial Group