System Administrator (IT Helpdesk)

Bank of China (Hong Kong) Limited

Job No.: 498765
Employment Type: Full time
Departments: Information Technology Department
Job Functions: Information Technology

Job Description:

  • Manage IT Helpdesk tickets in a timely manner
  • Respond to user call via phone, email and ticket system
  • Resolve user queries and feedback quickly and effectively
  • Document cases in the Ticket Logging System
  • Should adhered to company polices, corresponding guidelines and service level standard


  • Diploma / Degree (Fresh graduates will also be considered) in Information Technology, Computer related disciplines
  • Completion of ITIL Foundation is an advantage
  • Strong customer-oriented mindset with excellent communication and interpersonal skills
  • Independent, diligent and responsible, with positive attitude under pressure
  • Familiar with various MS Office applications
  • Good command of both written and spoken English and Chinese, spoken Mandarin is a privilege
薪酬 薪金面議
  • 銀行 ‧ 金融服務 - 一般 · 其他
  • 全職
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度


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