Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking

DBS Bank Ltd

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
  • Understand customers’ needs and provide appropriate solution
  • Provide advisory service / insight to cope with customer needs
  • Solicit customers’ feedback and identify problem trends for improvement actions
  • Record, track and coordinate the resolution of all customer queries/feedbacks
  • Handle ad-hoc projects or customer issues analysis

Requirements

  • Degree or diploma holder
  • Experience in serving Trade/Cash/Corporate Banking customer preferable
  • Good telephone manner with attentive listening, good communication skills
  • Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
  • Proficient in Microsoft Office applications
  • Knowledge in Finacle system will be a plus

立即申請

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

更多工作資料
薪酬 薪金面議
工種
  • 銀行 ‧ 金融服務 - 企業銀行服務
  • 銀行 ‧ 金融服務 - 顧客服務 · 關係管理
僱用形式
  • 全職
  • 長期
教育程度
  • 副學士或高級文憑
待遇
  • 五天工作週
  • 生日假
  • 彈性花紅

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