Associate, User Experience Journey, Technology & Operations

DBS Bank Ltd

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Design strategic plan to support the Bank’s Transformation strategies in improving experience of employees
  • Drive employee journeys within and cross-functions to improve experience of all stakeholders
  • Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
  • Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation
  • Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives
  • Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets


  • Bachelor or Master degree
  • Professional certification including Six Sigma Black Belt, PMP, Agile is a plus
  • Above 4 years working experiences, preferably in areas of customer experience improvement, process improvement or project management
  • Good communication skills in both written and spoken English
  • Experience in banking or financial industry is an advantage
  • Fast learning and multi-task capability to take on projects in different areas
  • Able to manage stakeholders from different levels across functions
  • Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement
  • Innovative and willing to accept new ideas and changes


We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

薪酬 薪金面議
  • 銀行 ‧ 金融服務 - 風險管理
  • 全職
  • 長期
  • 學士
  • 五天工作週
  • 生日假
  • 在家工作


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