Deputy/Assistant Teleservices Manager – (Contact Centre, Wealth Management Services)

Bank of China (Hong Kong) Limited

Job No.: 498293
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Service, Relationship Management

Responsibilities:

  • Deliver quality services to customers of “Cross-boundary Wealth Management Connect” through inbound and outbound calls in order to achieve business targets
  • Identify existing and prospective customers’ financial needs, including both products and services
  • Execute telephone stock trading, foreign exchange margin, futures and investment-linked products trading instructions
  • Propose resolutions and ensure formulations are in line with the overall business strategic goals, particularly optimize the retention of existing customers
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
  • Address customer feedback / complaints professionally

Requirements:

  • Degree or above
  • Possess qualifications in HKSI
  • With qualifications in IIQE is an added advantage
  • At least 2 years of relevant working experience in banking / financial institution and hotline customer services experience
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Independent, self-motivated, customer-centric and able to work under pressure
  • Proficient in PC applications, such as MS Office and Chinese inputs
  • May required on-shift duty as needed
  • Applicants with less experiences will be considered as Teleservices Executive
  • Applicants with more experiences will be considered as Teleservices Manager
更多工作資料
薪酬 薪金面議
工種
  • 銀行 ‧ 金融服務 - 訂單處理 · 運作 · 結算
  • 銀行 ‧ 金融服務 - 零售銀行服務
  • 銀行 ‧ 金融服務 - 一般 · 其他
僱用形式
  • 全職
教育程度
  • 碩士
  • 學士

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