Assistant Manager, Customer Services (Training Support & Campaign Management)

Dah Sing Financial Group
Reporting to the Manager of Customer Services, you are responsible to assist Manager to lead the team to provide a full range support to Customer Services Team, including staff training, operation support and mainly on campaign management for digital & compliance related projects.
 
Main Responsibilities:
  • Collaborate with different departments/ business units on digital and regulatory campaign development for Customer Services Team
  • Review User Requirements, Functional Specifications, UAT Test Plans and conduct UAT test cases to ensure system settings are able to meet user requirements and standards
  • Review and comment marketing materials. Collect feedback from frontlines and revert to related departments/ business units for operation/ services enhancement
  • Support staff training for Customer Services Team, including new joiners and existing staff members
  • Support develop/comment Operation Manuals to ensure the end-to-end workflow by Customer Services team are comply with bank’s policy or regulatory requirement committed by the bank
  • Support develop/modify MIS Report for result tracking
  • Support to ensure staff complies to internal guidelines, legal and regulatory requirement when delivering job duties
To meet the challenge, you should have the following qualifications and attributes:
  • University degree with minimum 5 years customer services experience in retail banking / consumer products / digital services, or lower academic qualifications with substantial years of relevant experience.
  • Experience in compliance & digital banking services is preferred
  • Good knowledge of Retail Banking Call Centre operation flow, campaign/project development and perform UAT
  • Ability to work in a team, jointly driving project with other teammates
  • Strong Product, System & Operation sense
  • Excellent presentation and communication skill in both English and Chinese 
更多工作資料
薪酬 薪金面議
工種
  • 銀行 ‧ 金融服務 - 顧客服務 · 關係管理
  • 銀行 ‧ 金融服務 - 零售銀行服務
  • 銀行 ‧ 金融服務 - 一般 · 其他
僱用形式
  • 全職
  • 長期
教育程度
  • 學士

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