Guest Services Manager (Duty Manager)

The Langham, Hong Kong

Our Vision

Building Great Memories

Major Accolades

2004 - 2024      Caring Company Award

2016 - 2024      Three Michelin Stars – T'ang Court

2021 - 2023      Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2023      Earth Check Certification Platinum Certificate

2020                  The Best of The Best Masterchef – T’ang Court

2020                  The Bostonian Seafood and Grill - Best Restaurants 2020

2015 - 2019      Forbes Travel Guide Five-star Award Winner

2016                  Travel+Leisure Best Top 5 Hotels in Hong Kong

 

YOUR OPPORTUNITY

Responsibilities

  • Monitor the daily operation, represent the management and acts on their behalf, especially in guest and staff relations;
  • Handle guest problems and complaints;
  • Ensure a smooth and efficient operation of the Front Office and to direct and supervise the department in accordance with the objectives and quality standard of the hotel;
  • Manage and control all activities at Front Desk and to ensure a smooth and efficient operation during assigned shift. Rotation of overnight shift is needed;
  • Ensure the best service is offered at all times, with maximum efficiency and of the highest standards. Responsible to ensure guests receive prompt and courteous services; guest amenities programmes are followed and performed; and that the highest possible level of guest satisfaction is achieved;
  • Report promptly to management for all irregularities found in the hotel operations or facilities with a recommended course of action to take; &
  • Perform other duties that management deem necessary.

Qualifications

  • Higher diploma or above in education requirement; university graduate is preferable.
  • At least 3-year solid front desk supervision experience or in similar capacity. Proven record of luxury hotel chain experience is a plus;
  • Sound knowledge in Front Desk operation and system;
  • Skillful in complaint handling, crisis handling & performing leadership role; Being diplomatic in working with various departments;
  • Strong communications skill with mature, take initiative & disciplined traits; &
  • Strong command in writing and spoken English & Chinese (Cantonese & Mandarin).

 

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect

更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 尖沙咀
僱用形式
  • 全職
  • 長期
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
  • 中五至中七或DSE
待遇
  • 五天工作週
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 員工免費膳食
  • 保險計劃
  • 醫療計劃

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