Deputy/Assistant Personal Banking Manager – (Contact Centre, Investment Services)

Bank of China (Hong Kong) Limited

Job No.: 495980
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Customer Service, Investment Management

Responsibilities:

  • Deliver quality customer services through various media, including telephone, email, video-call, online text and fax
  • Grasp opportunities to cross-sell appropriately
  • Identify existing and prospective customers’ financial needs, including both products and services
  • Execute telephone stock trading, foreign exchange margin, futures and investment-linked products trading instructions
  • Address customer feedback / complaints professionally
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

  • Degree or above
  • With qualifications in HKSI will be preferred
  • At least 2 years of relevant working experience in retail banking / financial institution, customer services experience a definite advantage
  • With strong sales and services orientation, independent, self-motivated, customer-centric and able to work under pressure
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Proficient in PC applications, such as MS Office and Chinese inputs
  • May required on-shift duty as needed
  • Applicants with less experiences will be considered as Personal Banking Executive
  • Applicants with more experiences will be considered as Personal Banking Manager
更多工作資料
薪酬 薪金面議
工種
  • 銀行 ‧ 金融服務 - 零售銀行服務
  • 銀行 ‧ 金融服務 - 一般 · 其他
僱用形式
  • 全職
教育程度
  • 碩士
  • 學士

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