Officer, Customer Services (Phone Banking - SME)

Dah Sing Financial Group

Job Purpose:

Responsible to handle customer enquiries, feedbacks and instructions through multi-channels (including but not limited to hotline, email, social media) from local SME customer and cross-border SME customer. Acquire SME business by inbound tag-on or outbound tele-marketing. Deliver consistent quality services to maintain the image of professionalism.

Main Responsibilities:

  • Achieve SME hotline's service level
  • Handle customer enquiries, feedbacks/complaints and instructions efficiently and effectively
  • Deliver professional customer service and to meet the required quality standard
  • Support marketing campaigns enquiries, campaign registration and business referrals
  • Support outbound telemarketing or tag-on / cross-sell products to enhance services and generate business revenue for the Bank
  • Achieve all objectives set by Management from time to time
  • Support on-the job training / attachment to train-up new staff
  • Comply all internal guidelines, legal and regulatory requirements when delivering job duties

Incumbent Requirements:

  • Secondary education with minimum 3 years’ relevant experience preferably in customer services of banking industry
  • Insurance and / or investment license preferred; and possession of related regulatory qualifications and competencies are required
  • Self-motivated, independent with good communication and interpersonal skills
  • Good command of written and spoken English, Cantonese & Mandarin   
更多工作資料
薪酬 薪金面議
工種
  • 銀行 ‧ 金融服務 - 顧客服務 · 關係管理
  • 銀行 ‧ 金融服務 - 一般 · 其他
僱用形式
  • 全職
教育程度
  • 副學士或高級文憑
  • 文憑或相等程度
  • 中五至中七或DSE

類近好工

Change Delivery Manager (e-Banking/ Mobile Banking project management)

Dah Sing Financial Group

Customer Services Officer (Part-time)

Bank of China (Hong Kong) Limited

VIP Banking Associate (VIP Services focus)

Dah Sing Financial Group

Audit Manager / Senior Audit Manager (IT Audit)

Bank of China (Hong Kong) Limited

Counter Services Officer (Part Time for experienced Teller, retired also welcome)

Dah Sing Financial Group

Assistant Manager, Operations Support (Part-time)

Dah Sing Financial Group