AVP, Team Lead, Customer Services of Premier Service Unit, Trade Services Operations, Technology & Operations

DBS Bank Ltd

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.




  • To lead Trade Customer Services of Premier Service Unit and Trade Services Counter.
  • To handle customer services function (i.e. Trade counter and customer hotline) with people management role.
  • Provide advice and guidance to staff members on daily operations and resolution of problems and exception.
  • To screen application for compliance with terms and conditions as per approved credit conditions
  • To perform escalation process and obtain approval from relevant stakeholder(s) if trade exception (which is deviated from approved credit conditions) is found.
  • Suggest process improvement opportunity to Team / Section Manager when applicable.
  • Co-operate with team members to achieve the tasks assigned by supervisor.
  • Achieve the defined KPIs.


  • ‘A’ Level or above; Degree or related Diploma preferred.
  • Minimum 10 - 15 years experience in full set import and export trade operations (preferrable with trade customer services experience)
  • Minimum 3- 5 years experience of managing a team
  • Good written English and Chinese 
  • Good spoken English, Cantonese and Mandarin
  • Capable to work effectively under pressure and tight deadline.
  • Good skill in leadership and organization.
  • Innovative and willing to accept new ideas and changes.
  • In-depth trade operations experience and knowledge on trade related international rules, regulations and practices.
  • In-dept knowledge on statutory rules and regulations.
  • Strong sense of risk and fraud control.
  • Basic PC skills are essential 




We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.


We regret only shortlisted candidates will be notified.

薪酬 薪金面議
  • 銀行 ‧ 金融服務 - 企業銀行服務
  • 銀行 ‧ 金融服務 - 投資服務
  • 全職
  • 長期
  • 學士
  • 副學士或高級文憑
  • 五天工作週
  • 生日假
  • 彈性花紅


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