Assistant Manager, Customer Propositions

Hang Seng Bank Limited

Customer Propositions and Management 

We are currently seeking a high caliber professional to join our Corporate Communications Department as Assistant Manager, Customer Propositions.

Principal responsibilities 

  • Establish and maintain effective risk management and controls within Personal Banking Products by assessing operational risks and performing review of control procedures and monitoring programs, working with other departments on their operational risk management, ensuring adequate controls are in place in the First Line of Defense
  • Coordinate with relevant business units to ensure the proper and timely recording and reporting of operational risk issues and their corresponding management action plans
  • Establish the governance framework for the monitoring and oversight of operational risk issues by senior management
  • Take the lead in the relevant control monitoring and managements, arrange regular and ad-hoc review and return on the control related request, coordinate with relevant parties and Subject Matter Experts to ensure all sub teams’ adherence to Group policies, statutory requirements and regulatory guidelines
  • Propose and implement quality enhancement and control strengthening initiatives in response to the review findings, business initiatives and Group policies update
  • Ensure all control measures relevant to the job responsibilities are undertaken to minimize the risk exposure of the Bank by observing the established internal control systems and monitoring the effectiveness of these systems
  • Promote operational risk awareness, including briefing to staff, sharing of internal/external incidents, etc
  • Assist in strategic planning process and facilitate the discussions with key stakeholders, e.g. product & channel teams to come up with a consolidated customer growth strategic plan for senior management reporting
  • Assist team head on the overall budget for the department and monitor the day-to-day accrual, payment and reconciliation work
  • Keep abreast of relevant group guidelines as well as regulatory requirements, and identify their impacts and necessary controls on the sales activities in the branch network


  • University degree in Finance, Accounting or related discipline
  • 3-5 years' relevant experience in banking, with exposure to risk control and relevant qualification
  • Sound knowledge of retail banking, products and regulations, operational risk management, Regulation compliance or other related areas
  • Good problem solving, interpersonal and communication skills
  • Strong self-motivation and ability to work independently
  • Ability to communicate effectively with proficiency in both English and Chinese
  • Ability to prioritize conflicting demands and problem solve in a dynamic environment
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
薪酬 薪金面議
  • 銀行 ‧ 金融服務 - 一般 · 其他
  • 全職
  • 長期
  • 學士


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