Assistant Manager / Product Consultant

Manulife (International) Limited


Working Arrangement


The opportunity

The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering our Assistant Manager / Product Consultant with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you.


  • Provide effective solutions to enquiries/complaints via various service channels in a proactive and professional manner with tactful customer service skills.
  • Ensure compliance with all relevant policies, procedures, and regulations.
  • Ensure accuracy and compliance of all requests to be completed with good quality standards.
  • Provide coaching and feedback to team members to help them improve their performance and achieve their individual goals for the team success.
  • Maintain high levels of employee engagement and satisfaction by providing regular feedback, recognition, and opportunities for development and growth.
  • Develop and maintain strong relationships with internal and external stakeholders, including customers and other departments within the organization.
  • Cooperate with other teams and team members to ensure timely resolution of customer requests and problems.
  • Support to management and recommend productivity/service improvements.
  • Support ad-hoc tasks to achieve desired results of business needs.
  • Partner with operations on new initiatives and identify efficiencies improvement opportunities
  • Provide training or coaching to staff for service improvement.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • Bachelor’s degree in Business Administration, Communications, or a related field
  • 5 years+ of experience in customer service environment with proficient knowledge in MPF and Pension, with at least 2 years+ in supervisor role, complainant handling and training experience
  • Strong leadership and management skills, with a proven track record of achieving results through others
  • Excellent communication, interpersonal, and customer service skills
  • Fluency in English and Cantonese (Written & Read)
  • Excellent Excel, PPT, Word skills
  • Good teamwork spirit

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture
  • We lead with our Values every day and bring them to life together.
  • Boundless opportunity
  • We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
  • We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
  • We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact. 
薪酬 薪金面議
  • 銀行 ‧ 金融服務 - 分析師
  • 全職
  • 長期
  • 學士
  • 五天工作週
  • 生日假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 考試假
  • 額外產假
  • 彈性工時
  • 保險計劃
  • 醫療計劃
  • 穿梭巴士


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