Operations Business Solutions, Consultant (Manager Level)

AIA Hong Kong and Macau

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

To drive and monitor the implementation of strategic projects and system enhancements to support the company’s overall business strategic and operational goals.


  • Strategic and corporate planning to deliver Operations, transformation and digitalization objectives
  • Work closely with all relevant technical partners and accountable for resource and budget planning
  • Develop a detailed project plan to monitor the progress for performing requirements analysis to meet with business needs as described in the program initiation documents
  • Establish a relationship with internal and external partners to achieve Company and departmental objectives including in scope definition activities and understand the program schedule
  • Measure project performance, build and maintain comprehensive project documentation
  • Perform and close monitor user acceptance test and quality control to identify the potential risks
  • Formulate the defined Quality Assurance process on policy data
  • Identify opportunities to incorporate new technology and market practices to ensure efficient operations
  • Collaborate overseas operation service team’s work efficiency and quality, may include on-site business visit
  • Maintain a resourceful mindset culture and collaborative spirit within the team, leads and develops teammates with support and guidance


  • University degree or equivalent experience with minimum 7 years of working experience in insurance companies
  • Strong communication, stakeholder management and leadership skills
  • Excellent command of spoken/written English and Chinese
  • Excellent analytical skills, strategic thinking, able to contribute simpler and faster solutions and always puts customer at the center of decision making and day-to-day operation
  • Proactively provides simpler, faster, more connected and agility solutions


  • You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

薪酬 薪金面議
  • 銀行 ‧ 金融服務 - 訂單處理 · 運作 · 結算
  • 全職
  • 碩士
  • 學士


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