Senior Customer Service Representative, Customer Contact Centre

Manulife (International) Limited

我們是一家業界領先的金融服務供應商,致力於幫助全球客戶及同事實現「輕鬆智選,精彩人生」。從環境計劃到社群投資,我們所有的業務活動都以價值觀為本。只有助力員工實現成長,組織才會取得矚目成就,因為只有當員工身心健康、受到尊重、獲得鍛煉與考驗時,員工和組織才能相互成就、實現共贏。 立即瞭解您如何攜手製勝團隊發展您的職涯、發揮影響力並推動真正的變革。

Working Arrangement
混合式

職位描述
The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of Customer Service Trainee, Customer Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

  • You obsess about customers, listen, engage, and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:
 

  • 2+ years of customer service experience preferred but not a must
  • HKDSE/HKCEE/ diploma qualification will be required
  • IIQE 1,3,5 will be preferred
  • Preferably worked previously in a call centre/ service centre environment
  • Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
  • Excellent telephone manner with good interpersonal skills
  • Mature and pleasant personality
  • Self-motivated and able to work independently
  • Excellent service attitude and able to follow through on commitments to customers
  • Adherence to quality standards
  • Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
  • Good communication skills in English and Chinese, both written and spoken

On the job you will:
 

  • Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
  • Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.
  • Provide support to management and recommend productivity/service improvements.
  • Ensure accuracy and compliance of all requests to be completed with good quality standards.
  • Support to management and recommend productivity/service improvements.
  • Support ad-hoc tasks to achieve desired results of business needs.

What can we offer you?
 

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you
 

  • Values-first culture
  • We lead with our Values every day and bring them to life together.
  • Boundless opportunity
  • We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
  • We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
  • We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
  • We build a business that benefits all stakeholders and has a positive social and environmental impact.
更多工作資料
薪酬 薪金面議
工種
  • 銀行 ‧ 金融服務 - 顧客服務 · 關係管理
僱用形式
  • 全職
教育程度
  • 學士

類近好工

Change Delivery Manager (e-Banking/ Mobile Banking project management)

Dah Sing Financial Group

Customer Services Officer (Part-time)

Bank of China (Hong Kong) Limited

VIP Banking Associate (VIP Services focus)

Dah Sing Financial Group

Audit Manager / Senior Audit Manager (IT Audit)

Bank of China (Hong Kong) Limited

Counter Services Officer (Part Time for experienced Teller, retired also welcome)

Dah Sing Financial Group

Assistant Manager, Operations Support (Part-time)

Dah Sing Financial Group