Officer, Customer Services (Phone Banking - General Banking)

Dah Sing Financial Group

Responsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquire business through multiple channels, including but not limited to inbound phone banking, eBanking, Mobile Banking, ATM, emai & social media presence. Deliver consistent quality and one-stop services to customers and achieve objectives set by Management.

Main Responsibilities:

  • Delivers consistent quality services, handles customers’ enquiries/ instructions efficiently and provides after-sales support.
  • Handle and ensure customer complaints are solved skillfully and effectively.
  • Achieve the service standard and objectives set by the Management.
  • Acquire business opportunity, refer business to branches and other sales units.
  • Handle customer’s applications, transactions and instructions.
  • Collaborate with branches & other related business/support units.
  • Conduct on job training to the new comers.
  • Perform routine clerical duties and daily reconciliation & reporting.
  • Comply with internal guidelines, legal and regulatory requirements when delivering job duties.

To meet the challenge, you should have the following qualifications and attributes:

  • Secondary education with minimum 1 year's relevant experience preferably in customer services of banking industry.
  • Experience in digital services and/or SME corporate client service is preferred.
  • Insurance and / or investment license is preferred; and possession of related regulatory qualifications
  • and competencies are required.
  • Good communication and interpersonal skills.
  • Good command of written and spoken English and Chinese.
  • Fluent in Putonghua is highly preferred.

* This position is required to perform shift duty. (Mon to Sat, 8:00am to 10:00pm) 

更多工作資料
薪酬 薪金面議
工種
  • 銀行 ‧ 金融服務 - 顧客服務 · 關係管理
  • 銀行 ‧ 金融服務 - 零售銀行服務
  • 銀行 ‧ 金融服務 - 一般 · 其他
僱用形式
  • 全職
  • 長期
教育程度
  • 副學士或高級文憑
  • 文憑或相等程度
  • 中五至中七或DSE

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