Hong Kong Disneyland

As the Facilitator of the Youth Education Series (Y.E.S.) Programs, this individual will be the Disney interface for local and international student groups. They will be accountable for conducting educational experiences at Hong Kong Disneyland.

HKD$6,000* Special Welcome Reward paid out upon successfully joined by this position with completion of 6 months of continuous employment
*Terms & Conditions to be applied


  • Direct report to Youth Education Series (Y.E.S.) Guest Service Manager (GSM), to assist and monitor daily operations and labor support level for Y.E.S. program, ensuring all programs are delivered and conducted in the most professional manner;
  • Responsible for overseeing daily performance of all Y.E.S. team members including but not limited to Y.E.S. facilitators, where timely feedbacks shall be delivered through quality conversation or coaching session;
  • Assist Y.E.S GSM to review, analysis, and make necessary approval for all special Y.E.S. program booking requests according to program capacity, labor support, attractions and restaurants availability under different attendance bands;
  • Collaborate with key external and/or internal work partners of various operation teams to ensure pre-arrival materials for Y.E.S. program are well prepared and on-day logistic coordination for seamless program experience;
  • Prepare weekly roster for Y.E.S. facilitators and other team members (if applicable) to ensure adequate manpower support;
  • Consistently review future programs demand and work closely with scheduling team to allocate resources to support Y.E.S. business growth;
  • Prepare new hires onboarding materials and conduct program training;
  • Must be able to work independently with ability to handle difficult and/or ad-hoc situations by utilizing available resources to address and resolve guest concerns;
  • Ensure Y.E.S. team members are complying with the Disney Service Qualities and Service Guidelines;
  • Performs any other duties and responsibilities as assigned by Y.E.S. GSM, Sales and Park Operation leaders


  • Program facilitation experience in hospitality sector or other relevant industry
  • Extensive knowledge of Disney Parks and Resorts Operations
  • Excellent command of written and verbal communication skills (English, Cantonese & Mandarin preferred)
  • Team spirit, Guest oriented, patient, positive thinking, logical problem-solving mindset with strong safety and Guest service awareness
  • Exceptional interpersonal skills and focused on delivering quality Guest experiences and service excellence
  • Able to perform in a fast-paced and sometimes stressful working environment
  • At least 5 years' experience in relevant industries with 2 years in supervisory level
  • Willingness to work at different locations in the Resort area, including outdoor locations
  • Willingness to work in shifts
  • Fluent in English, Cantonese and Putonghua
  • Proficient in Microsoft Office including Word Processing, Excel and PowerPoint


工作時間: 我們的主題樂園及度假區酒店全年365天運作,因此本職位需要按照由公司編訂的更表輪班,並需要在星期六、星期日及公眾假期工作。

遞交申請: 點撃下方的「申請工作」連結,有關職位申請表格將於新的視窗開啓。在填寫表格時,請以英文填寫,並於完成每一頁後按頁底的「下一頁」按鈕,以繼續填寫表格內的所有頁面。填妥後,記緊按表格最後一頁的「申請」按鈕,以遞交申請。


關於 Hong Kong Disneyland Resort:




關於 The Walt Disney Company:
華特迪士尼公司,以及其附屬公司及隸屬機構,是頂尖多元化國際家庭娛樂及媒體企業,業務遍及以下範疇:媒體網絡、樂園及度假區、影城娛樂、消費產品與互動媒體。迪士尼在 1920 年代起步之初,只是一間卡通工作室,發展至今已成為娛樂界的翹楚。迪士尼昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事及體驗;其故事、人物和體驗於世界各地均家傳戶曉。我們在 40 多個國家地區營運業務,僱員及演藝人員攜手協力,創造全球和當地都珍愛的娛樂體驗。

這個職位隸屬於 Hongkong International Theme Parks Limited, 其所屬的業務部門是 Hong Kong Disneyland Resort。

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