Senior Guest Service Officer / Guest Service Officer

Ascott North Point Hong Kong

Key Responsibilities

  • Responsible for the daily check-in, check-out, reservation and reception work.
  • Ensure correct handling of billing and administrative work, including preparation of reports. 
  • Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to superiors. 
  • Ensure compliance with related policies, procedures and standards of Ascott. 
  • Liaise with the department to achieve daily tasks.
  • Any other tasks assigned by supervisor.

Job Requirements

  • Higher Diploma or above in Hospitality related discipline
  • Excellent communication skills, proficiency in spoken and written English and Chinese (both Cantonese and Putonghua)
  • Accept shift duty and able to work independently 
更多工作資料
薪酬 23,000 - 25,000 / 月薪
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 北角
僱用形式
  • 全職
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
  • 中五至中七或DSE
待遇
  • 恩恤假
  • 彈性花紅
  • 教育津貼
  • 保險計劃
  • 婚假
  • 膳食津貼
  • 醫療計劃
  • 交通津貼
  • 年終花紅

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