Concierge Supervisor

Hopewell Hotel (Wanchai) Management Limited

Responsibilities:

  • Provide best of care and services to guests and patrons of the hotel
  • Work alongside with all teams to ensure an exceptional guest journey from pre-arrival and during the stay, to departure and post-departure
  • Responsible for the smooth handles of luggage and initial guest contact at the airport
  • Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishment
  • Foster quality customer services and enhance relationship with customers by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices, reply to tenants promptly
  • Perform any ad hoc duties as assigned by the superiors

Requirements:

  • Minimum of 2 years experience in Concierge operation or related working experiences in customer service
  • Passionate and service oriented
  • Good communications skills and telephone skills

Benefits:

  • 5-Day Work Week
  • Birthday Leave
  • Group Medical Insurance
  • Free Duty Meal
  • Yearly Discretionary Bonus
  • Employee Assistance Program
  • Good Career Progression and Development
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 文職 · 接待 · 補習 · 導師 - 接待員
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
工作地點
  • 灣仔
僱用形式
  • 全職
待遇
  • 五天工作週
  • 生日假
  • 彈性花紅
  • 員工免費膳食
  • 醫療計劃

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