Call Centre Supervisor/Call Centre Supervisor (Overnight)

Hopewell Hotel (Wanchai) Management Limited

Responsibilities:

  • To ensure smooth operation of Call Center Services
  • Familiar and ensure all Call Centre associate are trained and follow appropriate emergency procedures, in case of evacuation, responsible for safety of staff at assembly point
  • Handle guest concerns regarding product and service dissatisfaction. Provide service recovery and preventive measures to minimize reoccurrence including staff training, update standard operating procedure and disciplinary action
  • Responsible for communication networking at all times
  • Ensure the telephone book, list of extension, mobile and other information in PMS is up-to-date
  • Perform any ad hoc duties as assigned by the superiors

Requirements:

  • Minimum of 3 years experience in hotel telephone department or related working experiences in customer service which should include line supervision
  • Fluent spoken and written English, other language is an advantage

Benefits:

  • 5-Day Work Week
  • Birthday Leave
  • Group Medical Insurance
  • Free Duty Meal
  • Yearly Discretionary Bonus
  • Employee Assistance Program
  • Good Career Progression and Development
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工作地點
  • 灣仔
僱用形式
  • 全職
待遇
  • 五天工作週
  • 生日假
  • 彈性花紅
  • 員工免費膳食
  • 醫療計劃

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