Assistant Call Centre Manager

Hopewell Hotel (Wanchai) Management Limited


  • Handle general administration and enhance smooth operation of Call Centre Services
  • Responsible for controlling the usage of all telephone room supplies and equipment at all times
  • Ensure compliance with legislated health & safety requirements within the workplace
  • Familiar and ensure all Call Centre employees are well-trained and follow appropriate emergency procedures, in case of evacuation, responsible for safety of employee at assembly point
  • Ensure all Call Centre employees are in proper uniform and comply with the hotel’s grooming standards
  • Maintain connection with telecommunication companies for the latest communication equipment information
  • Liaise with contractor on repairs and maintenance of equipment, oversees their work and ensure those job tasks are carried out efficiently and effectively
  • Perform any ad hoc duties as assigned by the superiors


  • Bachelor Degree/Higher Diploma/Associate Degree graduate, preferably in hospitality management
  • Minimum 5 years of working experience in Call Centre Department of sizable hotels or related working experiences in customer service, which should include experience in line supervision
  • Excellent command in English, Cantonese, Putonghua and any other languages would be an asset


  • 5-Day Work Week
  • Birthday Leave
  • Group Medical Insurance
  • Free Duty Meal
  • Yearly Discretionary Bonus
  • Employee Assistance Program
  • Good Career Progression and Development
薪酬 薪金面議
  • 餐飲 · 酒店 - 其他職位
  • 灣仔
  • 全職
  • 五天工作週
  • 生日假
  • 彈性花紅
  • 員工免費膳食
  • 醫療計劃




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