Guest Experience Manager

Hopewell Hotel (Wanchai) Management Limited

Responsibilities:

  • Inform, discuss all outstanding issues, highlight guests' special requests, etc. for all agents to take note at the start of the shift
  • Spend time in Front Office areas during peak periods to ensure that the area is managed well by the respective team
  • Assist in greeting and checking-in VIP and Long Stay guests
  • Generate the maximum revenue by controlling the “On-Day” room reservations and cancellations
  • Lead Emergency Response Team to handle hotel emergency case at night such as fire alarm, bomb threat etc. and report to hotel management
  • Perform any ad hoc duties as assigned by the superiors

Requirements:

  • Minimum 6 years of Front Office working experience in an international hotel environment and 2 years in Duty Manager Position
  • Knowledge about MS office
  • Familiar with PMS
  • Excellent communication skills with fluent spoken English and Chinese, other language is an advantage
  • Superior guest resolution and problem solving abilities are required
  • Service-oriented and able to work in a face-paced and dynamic operation

Benefits:

  • 5-Day Work Week
  • Birthday Leave
  • Group Medical Insurance
  • Free Duty Meal
  • Yearly Discretionary Bonus
  • Employee Assistance Program
  • Good Career Progression and Development
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 灣仔
僱用形式
  • 全職
待遇
  • 五天工作週
  • 生日假
  • 彈性花紅
  • 員工免費膳食
  • 醫療計劃

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