Guest Experience Supervisor

Hopewell Hotel (Wanchai) Management Limited

Responsibilities:

  • Assist Guest Experience Agent to handle guests’ complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
  • Assists in greeting and checking-in VIP and Long Stay guests
  • Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties
  • Carry out preparation work, prior to guest arrival; including assigning rooms and organizing registration material
  • Preparation and co-ordination of group arrivals/departures
  • Perform any ad hoc duties as assigned by the superiors

Requirements:

  • Minimum 5 years of Front Office working experience in an international hotel environment and 1 year in Supervisor Position
  • Superior guest resolution and problem solving abilities are required
  • Service-oriented and able to work in a face-paced and dynamic operation
  • Excellent leadership, communication and interpersonal skills

Benefits:

  • 5-Day Work Week
  • Birthday Leave
  • Group Medical Insurance
  • Free Duty Meal
  • Yearly Discretionary Bonus
  • Employee Assistance Program
  • Good Career Progression and Development
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 灣仔
僱用形式
  • 全職
待遇
  • 五天工作週
  • 生日假
  • 彈性花紅
  • 員工免費膳食
  • 醫療計劃

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